Shopping Terms and Conditions
Orders
To purchase our products and access our special prices you must first attend one of our courses/events.
How can I pay? We accept most major debit and credit cards.
Is it safe to order online with us? Yes it is. We use Stripe to process your payment.
Can I amend my order? Once your order has been completed it cannot be amended or changed but you may be able to cancel it.
Can I cancel my order? You have 24 hours to cancel your order via email unless you have chosen next day delivery where the item is dispatched almost immediately, in which case you can return the item within the normal 7 days.
My order has not arrived yet. If your item has not arrived within the stated period please contact us.
I have received a faulty/ incorrect item or I have an item missing. Please contact us.
The item I like is not in my size/colour. Please contact us as some items are available to order as a ‘Special Order’.
What is a Special Order? If you require a size or colour that is not available in our shop we may be able to order it from our supplier as a ‘special order’.
Gift Vouchers.
Do you do gift vouchers? Our Sea Kayaking Wales gift vouchers are currently only to be used on our courses/events.
How long are they valid for?
Vouchers are valid for 12 months from the date of purchase (unless otherwise stated) and become invalid on the expiry date. The expiry date is set out in the Voucher. Vouchers may be extended for a further 12 months on payment of an administration fee of £20. Please note that Vouchers cannot be extended once they have expired and extensions can only take place once.
How does the voucher booking availability work?
The recipient is free to book their preferred date within the Voucher validity period, based on availability. To avoid disappointment we recommend that customers book well in advance. We recommend booking as early as possible as you must have undertaken your kayaking experience before the expiry date printed on the front of your Voucher. Once a date has been booked your Voucher will be deemed to be used at that point.
Can I get a refund for my Gift Voucher?Gift vouchers are paid for in full at the time of purchase and last for one year from the purchase date. Gift vouchers cannot be redeemed for cash value.
Deliveries
Do you deliver to work addresses? We do – but you need to be confident that it will be received for you as the parcel will be delivered to the place and not the person.
When will I know my parcel is on its way? We will send you an email telling you we have dispatched it.
Can I track my parcel? If your item has been sent using a trackable service we will send you the tracking number with your dispatch email.
What if I am not in when my parcel arrives? You need to sign for your parcel when it arrives. If by chance you are not in the courier will try to deliver it again or leave a card stating how to arrange a delivery.
Can I amend my delivery address? We are unable to change or amend any part of the order once it is complete.
Order Procedures and Cancellation
Orders must be placed in writing and paid for. Orders will be excepted from those with approved accounts on the provision of signed recognised requisitions.
Due to the increase demise and cases of fraud, cheques are no longer excepted.
Order Acceptance
By completing and submitting the electronic order form you are making an offer to purchase goods which, if accepted by us, will result in a binding contract. Upon completion of the online order process, you will be sent an acknowledgement of order. This acknowledgement of order confirms our receipt of your offer to purchase only and does not indicate our acceptance of the order.
Order Cancellation
In accordance with the Consumer Protection (Distance Selling) Regulations 2000, an order may be cancelled within 7 working days of receipt of the order. Please note however, #
1. that you will be liable for the cost of returning the item.
2. only items in as-new condition as supplied will be accepted for return.
3. the receipt , tags and sealed packaging must be included where appropriate.
4. all cancellation requests must be made in writing by email.
5. the product must be returned with a returns number on the packaging in the agreed method.
6. the customer is responsible for the goods until they have been accepted by Sea Kayaking Wales.
7. orders may not be cancelled once accepted and despatched but prior to delivery.
8. orders may not be cancelled in the event that we or our appointed agent is unable to successfully deliver an order due to inadequate or incorrect address details provided by the customer, unreasonably restricted access at the delivery address or customer not being present to accept the delivery. We reserve the right to charge the customer for all reasonable costs incurred in recovering or disposal of the involved goods.
To avoid any misunderstanding, we DO NOT accept order cancellation by telephone. All order cancellations must be made in writing to ensure that the instruction is clearly understood (i.e. so that only the relevant part is cancelled, or the whole order where appropriate). All cancellation requests will be acknowledged by return email with a returns number and instructions as to how the item has to be returned. Items will NOT be accepted without a returns number due to the necessity to protect staff and to comply with current Health and Safety Regulations.
Product not in as-new condition may be accepted, at our discretion, subject to a handling charge, to cover losses incurred selling the product at a reduced price.
Warranty
All our products are sold with a return to base warranty. This provides 12 months cover against manufacturing defect, unless expressly stated otherwise by the manufacturer. Goods can only be accepted for warranty consideration if returned in a clean state that complies with current Health and Safety regulations.
Any product proving to be faulty within 30 days can be returned for a full refund or replacement. After that time, we reserve the right to replace the product or repair at our discretion. Where the cause of a fault is not clear, it may be necessary for us to return the item to the manufacturer for testing in order to confirm that the fault is due to manufacturing or material defect.
Damage or Shortage on Delivery
Any damage to, or shortage on delivery must be notified immediately in writing within 7 working days of delivery. Please check all product thoroughly on delivery and advise immediately by email in the event of any concern.
Returns Policy
In the event that your purchase is not suitable, you have the right to return it to us. However you must adhere to points 1 to 8 in the section “ order cancellation” within 7 working days.
Where you are requiring an exchange you will be responsible for the cost of sending the replacement. Payment must be provided before the replacement item will be despatched. This charge does not apply if you collect the replacement goods from our store
In the case of warranty returns this charge will be waived.
Purchase of Knives
Please note that UK knife law restricts the sale of Knives to those who are over 18yrs of age. By purchasing a knife from us whether in the shop or from our website you are agreeing to these terms.
"It is an offence for any person, without lawful authority or good reason, to have with him in a public place, any article which has a blade or is sharply pointed except for a folding pocket-knife which has a cutting edge to its blade not exceeding 3 inches".
Company Details
Sea Kayaking Wales